Savells Fairdeal furnishers have approximately 135 stores, of which three are situated in Swaziland. This furniture store prides itself on offering the best customer service in the market as well as the best value for money. These are indeed big statements to be making but their number of loyal customers that they have it a true indication of their success. The focus of their stores has traditionally been in bedding and bedroom furniture, however they understand that the market is demanding more from there stores and have branched out in to home theatre systems, and microwaves. They believe that this demand has grown due to the fact that electricity is now being made more readily available in rural areas.
Now if you are wondering how Savells Fairdeal furnishers have achieved such high customer service standards and such customer loyalty? Well they believe in listening to their customers and this has resulted in them discovering their needs and meeting them. What is more is that this organisation will not hire staff unless they can prove that they have a dedication to excellent customer service. What is more is that, once hired, each staff member is continuously trained to ensure the highest standards are met and that they will never falter in terms of their product knowledge and service skills.
Savells additionally only hire staff with an attitude with the following attributes:
- Passionate about ensuring the continued success of the business through excellent customer service
- Problem solvers
- Highly efficient
- Excellence in any task undertaken
- Team player
What is more is that they continuously aim to improve their customer service by means of courtesy calls. This allows this organisation to gather feedback which they can use to constructively improve their staff’s skills. They additionally encourage their clients to take part in customer feedback initiatives. This open door policy has allowed Savells to communicate with their clients in a way in which they will respond to and that will provide them with a feeling of outstanding customer service. They also do not see their customers as one-time buyers, but rather as lifelong partners and therefore they believe that creating relationships with their customer is essential.
The only area of downfall in terms of customer service is that they have not yet updated their website to provide their customers with the opportunity to look through their products online. In addition to this, they also do not have the facilities to allow their customers to purchase online. What they do however have is a store locator tool which will help you in finding the stores closest to your house. Another thing that they need to update is their promotions page as their promotions currently on their website are two years old. I find this surprising seeing as this organisation prides itself on ensuring great customer service, yet they have missed their online customers in their entirety.
Should you wish to work at one of these stores, there is however an online application form that you can fill out and send directly to their HR manager. Although due to the fact that their website is outdated, I would not rely on this form of job application should you wish to work there.
Regardless of their website and the updating of it, Savells Fairdeal offers great quality products with great value for money. In addition to this, these stores do not believe in letting their customers down and their customer service abilities are fantastic. All you need to do is pop down to your nearest store and see what they have to offer. If you find something that you like, this store offers credit to their customers too so why not check it out today.